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return policy

return policy

We’ll gladly accept returns or exchanges for any Dermalogica.ca purchases with original proof of purchase and will issue a full refund upon receiving your items within 14 days of the purchase date. All returns must be pre-approved by customer service.

To make a return, follow the instructions below:

    1. Place the item into original shipper packaging.
    2. Email customerservice.ca@dermalogica.com to receive an MRA number
    3. We will e-mail you an Electronic Return Label and a summary of the RMA transaction for your records.
    4. Take your package to a Canada Post Office. Once we receive your returned product(s), we will issue your replacement or refund immediately.

Please be advised that Dermalogica Canada will not re-issue a Canada Post Return Waybill. Consumers that no longer have their Canada Post Waybill will need to return the products using a courier of their choice and will not be reimbursed for postage. Any purchases made through a third-party seller, consumer will need to contact third-party seller directly for customer service needs.