see how it works
Opt-in for subscription on the product page or in your bag.
Select the delivery frequency that works for you.
Free ground shipping and 2x reward points with your orders (valid on recurring orders only) Please note: gift with purchase items and promotions are not valid on recurring subscription orders.
frequently asked questions
What is Subscription?
Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favourite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive best price guarantee* and free shipping with Subscription orders!
You always have complete control over your Subscription orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting 'Subscription' located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.
How do I join Subscription?
Joining Subscription is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Subscription option for your desired product, select your preferred shipment frequency and then check out.
What will happen after I join Subscription?
After you join Subscription, you will receive a confirmation email. This email will include a link to access the 'Subscription' section in your account where you can manage your future orders, items and account information.
We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.
How do I make changes to my Subscription order?
Once you've joined, Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the 'Manage Subscriptions' section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date:
To change your next order date, please visit the 'My Next Order' tab within 'Manage Subscription' and click the 'Change Date' button to the right of the next order date then select a new date for your order. This will change the order date for the entire order. If an Subscription order contains multiple items and you would only like to change the order date of a single item, please visit the 'Manage Subscription' tab and identify the individual item you would like to modify. Please click the 'Edit' link to the right of the subscription details and click the 'Change Order Date' button.
Change shipment frequency:
To modify the delivery frequency for a subscription item, please visit the 'Manage Subscriptions' tab. On this tab, the current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.
To cancel a subscription item, please visit the 'My Subscriptions' tab and simply click the 'Edit' link to the right of the subscription details. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've selected a cancel reason, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action.
Skip a delivery:
To skip a subscription order, visit the 'View Upcoming Orders' tab and click the 'Skip Delivery' button to the right of the upcoming order date dropdown to skip the entire order.
Please allow up to 24 hours for any modifications or cancellations to be processed.
How do I make changes to my account information?
To review or modify your account information, visit 'Manage Subscriptions' located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.
To change your shipping address for an order, please visit the 'View Upcoming Orders' tab and click the 'Edit' link located directly to the right of the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted. To change your shipping address for a subscription, please visit the 'Address & Payment Details' tab, click the 'Edit your details' button.
Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
How do I view my future deliveries?
You can view your future orders in the 'View Upcoming Orders' tab. Your very next scheduled order will be displayed.
How do I make changes to my Subscription order information?
Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order.
If you have more than one Subscription item and want the items to ship in the same order, simply visit the 'Manage Subscriptions' tab and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
What types of payment are accepted?
All subscriptions require a credit card payment. Alternative payment forms cannot be accepted.