Let me start by saying that Dermalogica has been my favorite skincare line for nearly 3 years now and the majority of my products are from this brand! I haven't had any issues with the products, and haven't had issues with packaging until the last time I ordered this cleanser. It did take over a month or so for me to realize that there was a small crack on the lid that the gel has continuously (albeit slowly) seeped out of and left my counter a mess. Every time I have to touch the bottle my hands are left sticky. I figured it was a one-time issue but whenever I received the sample size of this, the same thing happened but I noticed it quicker this time. I love that the bottle isn't a pump, so it's disappointing that I'll have to look elsewhere for cleansers in the meantime.