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return policy

return policy

At Dermalogica we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We offer a 100% money back guarantee on any product returned, for any reason within 14 days. Before you return any Product to us please contact our Returns Support Staff on 416-368-4197 or Toll Free at 1-877-716-3871 to receive an MRA number. Once you have been issued an MRA number, you may use the return Purolator waybill which was contained in your original package.

For Products that arrived damaged we will offer you a replacement, or a full refund of the monies already paid upon receipt of the original item.

If you are dissatisfied with a Product, for any reason, you will be refunded the price you paid for the Product, upon receipt of the original item within fourteen (14) days from the date of purchase.

In the rare incident that the wrong Product has been delivered we will dispatch the correct Product or if the original Product is no longer required we will offer a full refund, upon receipt of the item delivered in error. In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.

Please use the Purolator Return Waybill provided with your original package. Take your return package to your nearest Purolator depot or call Purolator: 1-888-744-7123 to request a pick up from your home or office. Please be advised that Dermalogica Canada will not re-issue a Purolator Return Waybill. Consumers that no longer have their Purolator Waybill will need to return the products using a courier of their choice and will not be reimbursed for postage.