faqs

faqs

our products

  • How soon will I start seeing results from using Dermalogica products?

    Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that's visibly noticeable.

    If the skin has more advanced long-term needs, such as treatment of skin aging, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.

  • What are the long-term benefits of using Dermalogica products?

    Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results. But don"t get us wrong: a benefit of healthy skin is skin that looks its best! In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin"s needs are constantly changing.

  • Why do I need a professional skin therapist?

    For the same reason doctor and dentist check-ups are necessary: for better health!

    Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It"s continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

    So why do you dote more on your hair and nails – two items on your body that aren"t actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

    At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are licensed, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They"re the best in the business, and have a real passion for taking care of your skin.

    Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

  • Where are Dermalogica products made?

    We are proud to make all our products in Southern California: Having our manufacturing facilities so close to our headquarters allows us to maintain a superior quality standard and level of oversight, and also support the local economy. Made in Southern California, Dermalogica is sold in over 80 countries around the world.

  • Why doesn't Dermalogica formulate make-up or hair products?

    Actually, we do, just from a skin health perspective! Dermalogica's number one focus is the health of skin – and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin healthy, it looks its best.

    With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.

    From our Daily Groomers line of products are Daily Cleansing Shampoo and Daily Conditioning Rinse, two gentle, daily use, therapeutic products for hair and scalp health. Daily Cleansing Shampoo contains clarifying extracts that purify and help stimulate the scalp while removing excess oils and debris for super-clean hair with amazing lift and bounce. Daily Conditioning Rinse helps condition the scalp while nourishing hair, giving it brilliant shine and manageability.

dermalogica rewards

  • What is Dermalogica Rewards?

    Dermalogica Rewards is the loyalty program for all Dermalogica consumers that shop online at dermalogica.ca.

    This program allows you to earn points for purchases, referrals, social media interaction and much more. Dermalogica Reward points can be redeemed for Dermalogica product gift sets on dermalogica.ca.

  • Who is eligible to join?

    Enrollment is free.

  • What does it cost?

    All Dermalogica customers in Canada may enroll in the loyalty program and start earning rewards!

  • How do I enroll?

    Enrollment can be done by visiting www.dermalogica.ca/rewards

  • How do I earn Points?

    You can earn reward points in many different ways. Each time you purchase product, you accumulate points. You also earn points for being active with Dermalogica and social media content, linking your Facebook or Twitter accounts with your rewards accounts and so much more. There are many ways to earn points - see below for details.

    Program Enrollment 50
    Product purchase 1 point per $1 spent
    Refer a Friend for email sign-up 50
    Refer a Friend for Dermalogica Rewards sign-up 50
    Refer a Friend for Dermalogica product purchase 100
    Tweet a Product 10
    Connect Facebook Account 25
    Connect Twitter Account 25

    *Add information by going to dermalogica.ca, click on 'email sign-up' at the top of the page - enter your info (even if you have shared your email address with us before) and click 'Submit'.

  • Is there a limit to the number of Points I can earn?

    Taking into consideration that some tasks can only be done once while others allow you to earn points constantly, there are certain limitations on the number of points you can earn per day, month, per quarter or per year.

      How often/how many points:
    Program Enrollment 1 time - 50 points
    Product purchase on-going
    Refer a Friend for email sign-up 200 points per month
    Refer a Friend for Dermalogica Rewards sign-up 50 points per month
    Refer a Friend for Dermalogica product purchase No limit
    Tweet a Product 20 points per week
    Write a product review on dermalogica.ca 150 points per quarter
    Sign-up for email 1 time - 50 points
    Connect Facebook Account 1 time - 25 points
    Connect Twitter Account 1 time - 25 points
    Follow on Twitter 1 time - 50 points
  • Why do I not see all of my Points?

    When you earn Points for certain activities, they will initially appear as pending. They only become available as redeemable Points after the specified pending period has passed. You can view your pending and current point balance in your Dermalogica Rewards account dashboard. Log in to your dermalogica.ca account, go to My Rewards, then click on Activity. There you can view your approved and pending points.

      Point availability/pending period:
    Program enrollment Immediately
    Email signup Immediately
    For each dollar spent (online) Immediately
    Write a product review 1-2 business days
    Connect your Facebook account Immediately
    Connect your Twitter account Immediately
    Follow us on Twitter Immediately
    Tweet about us Immediately
    Refer a friend that joins the program Immediately
    Refer a friend that signs up for email Immediately
    Refer a friend that purchases Immediately
  • Do my Points expire?

    Dermalogica Rewards Points only expire after 12 months of account inactivity.

  • What can I redeem my Points for?

    Online gift redemption:
    If you choose to redeem your points online, you can select from an variety of gifts based on the points you have in your account. We constantly update the assortment for our Rewards members, so check your account frequently to see the latest selection of gifts.

  • How can I view my Points balance?

    To view your balance and program activity, login to the member application via the Dermalogica Rewards Page. Once logged in to your account, click on the "Activity" tab. There you will find a detailed list of all program activity and the points you have accrued for each action.

  • How do I redeem Points?

    To redeem points online, login to the member application via the Rewards Page and click on the "Rewards" tab. There you will find a list of all program rewards. There will be a "Redeem" button below any reward that you have enough points to claim. Click on "Redeem" and follow the detailed instructions.

  • Am I able to use Points at checkout?

    Not at this time. Your points can be redeemed for exclusive Dermalogica product gift sets.

  • Please email all questions and inquiries to